US Based call center is a call center of a US
company that has all its operations in India. Having Indian operations has
reduced their cost structures and allowed these companies to sell their
onshore brands and then deliver their services with an offshore cost
structure. US based call center outsourcers locate their operations in India
as India is considered to be the best for outsourcing due to several reasons
like large talent pool, easy availability of manpower, support of
government, etc. Convergys and others have built call centers in India and
are moving call volumes from US to lower cost locations. In India this is
one of the major call center.
Time Zones of US Based Call Centers in India
US based call centers
in India have US clients and so the working hours depend on the times zones
of USA. The call center has different shifts depending on the standard time.
USA have the following time zones :
- Pacific Time Zone : 8 hours behind GMT
- Mountain Time Zone : 7 hours behind GMT
- Central Time Zone : 6 hours behind GMT
- Eastern Time Zone : 5 hours behind GMT
Jobs Outsourcing From US
There are various jobs like management, business, computer, life sciences
etc. that are moving offshore. The number of jobs moving offshore was about
102, 674 in 2000 which further raised to 587,592 in 2005. This number is
expected to rise further to 1,591,101 by 2010 and 3,320,213 by 2015.
