Offshore call center refers to a call center that is located
in a foreign country and are primarily used for inbound calls.
The Concept
These call centers have gained
immense popularity owing to the
lower overseas labor costs.
The population of the country speaks
English language. The cost
savings afforded by offshore outsourcing is attractive to enterprises in
many industries. The organizations opting to outsource their centers
offshore can greatly reduce their need to invest in new or u
pgraded
facilities and technologies.
Round-the-clock coverage can be expensive, although it is essential,
specially because separate economies continue to converge into a
global
marketplace. In some offshore countries, call center jobs are highly
sought after and are filled by primarily college-educated representatives;
the result is that the
level of professionalism and ability to
handle a variety of call types may be higher than in local centers. The
offshore locations for call centers operate with
high standards of
customer care, offering service commensurate with that which is typical
of local outsourced call centers.
