Business Process Outsourcing (BPO) Services essentially
means long-term contracting of non-core business operations to outside
provider to help increase shareholder value. The outside provider operates
and manages the process outsourced on defined and measurable performance
criteria. BPO has proved to be extremely helpful in optimizing business
performance and attain value creation.
At present, BPO Industry is burgeoning in India. Business Managers in
Western countries are finding it extremely advantageous to outsource various
kinds of jobs to developing countries such as India. This is because BPO
Industry is highly organized in India. People here have the expertise in
reducing costs and at the same time have a firm control on the quality of
the service.
Advantages of BPO Services
There are numerous advantages of BPO
Services that are making this industry thrive and prosper:
Cost Savings:
The biggest advantage of outsourcing services is the
cost saving. BPO Service Providers employ talented and skilled professionals
who work on comparatively much lower payroll. Besides, companies save a lot
by avoiding extensive capital expenditure. BPO Service Providers harness the
economies of scale by taking orders in bulk and thereby reduce the cost of
service to a considerable extent.
Focus on Core Areas:
Companies that outsource non-core business
services are able to focus better on their core areas. This is because they
can make better utilization of their capital, employees and workspace. This
helps companies to increase productivity and customer satisfaction. Besides,
there are able to avoid a lot of hassles related to outsourced work and
management of extra employees that they would have had to hire in the
absence of outsourcing services.
Get the Job done with Expertise:
BPO Service Providers train their
employees extensively to ensure best of the service to their clients. They
also make huge capital investment to procure latest and most advanced
hardware and software to perform the outsourced operation. Hence, companies
can get best of the service and also avoid hassles and investments by
outsourcing services.
Advantages of BPO Services in India
BPO Service Industry is doing
exceptionally well in India because of the following advantages:
- India has a vast pool of talented, highly qualified English knowing
skilled professionals who work on a much lower payroll.
- BPO Service Providers in India invest on hi-tech hardware and
software to deliver best of the service. They follow stringent quality
checks to ensure error free and exceptional service.
- Government of India is encouraging BPO Industry in India by providing
necessary infrastructure and logistical support.
- BPO Industry in India is highly developed and capable of delivering
numerous types of BPO Services in exceptional quality.
