KPO, Knowledge Processing Outsourcing is essentially
an offshoot of BPO. It is the high end activity of the BPO industry and is
estimated to have a magnificent growth in the coming years. It is a wave
that has lashed the Indian shores and aims to tap the Indian talent in the
fields that require expertise and enhanced knowledge. In short, KPO involves
off shoring of knowledge intensive business processes that require
specialized domain expertise.
India's Intellectual Potential
India's intellectual potential is
the key factor for India being the favored destination for KPO industry.
India has a large pool of knowledge workers in various sectors and their
talent is being discovered and tapped by leading businesses across the
globe. Cost savings, operational efficiencies, access to a highly talented
workforce and improved quality are all underlying expectations in off
shoring high-end processes to India .
KPO Services Outsourced to India
India is a good outsourcing
location. There are several services that can be outsourced to India :
- Research & Development
- Business and Technical Analysis
- Learning Solutions
- Animation & Design
- Business & Market Research
- Pharmaceuticals and Biotechnology
- Medical Services
- Writing & Content Development
- Legal Services
- Intellectual Property (IP) Research
- Data Analytics
- Network Management
- Training & Consultancy
Challenges in KPO
KPO is an outsourcing industry that delivers high
value to organizations in terms of domain based processes and business
expertise. The industry demands advanced analytical and specialized skill of
knowledge workers and therefore faces several challenges.
The major challenges faced by KPO are :
- Maintaining higher quality standards
- Investment in infrastructure
- Requirement of higher level of control
- Lack of talent pool
- Enhanced risk management
