The domestic or traditional call center involves an
outsourcer who has call center locations around native country for
redundancy.
The Approach
For
cost effectiveness, the call center professionals usually take calls
for two or three clients whose data is ported to the desktop via a secure
connection from the
client's database into the outsourcer's server.
Clients are sometimes given the
option of co-locating some in-house
customer service agents at the call center to work in conjunction with
outsourcers'
agents. The advantages of domestic call centers include relative
physical
proximity between outsourcer and client, the ability to co-locate and
on-site troubleshooting. The domestic call centers on the other
hand,
involve higher cost and usually a non-dedicated staff. These
contact center specialize in providing both inbound and outbound services.
