Business Process Outsourcing (BPO) Services
essentially means long-term contracting of non-core business operations to
outside provider to help increase shareholder value. The outside provider
operates and manages the process outsourced on defined and measurable
performance criteria. BPO has proved to be extremely helpful in optimizing
business performance and attain value creation.
At present, BPO Industry is burgeoning in India. Business Managers in
Western countries are finding it extremely advantageous to outsource various
kinds of jobs to developing countries such as India. This is because BPO
Industry is highly organized in India. People here have the expertise in
reducing costs and at the same time have a firm control on the quality of
the service.
Advantages of BPO Services
There are numerous advantages of BPO Services that are making this industry
thrive and prosper:
Cost Savings: The biggest advantage of
outsourcing services is the cost saving. BPO Service Providers employ
talented and skilled professionals who work on comparatively much lower
payroll. Besides, companies save a lot by avoiding extensive capital
expenditure. BPO Service Providers harness the economies of scale by taking
orders in bulk and thereby reduce the cost of service to a considerable
extent.
Focus on Core Areas: Companies that outsource
non-core business services are able to focus better on their core areas.
This is because they can make better utilization of their capital, employees
and workspace. This helps companies to increase productivity and customer
satisfaction. Besides, there are able to avoid a lot of hassles related to
outsourced work and management of extra employees that they would have had
to hire in the absence of outsourcing services.
Get the Job done with Expertise: BPO Service
Providers train their employees extensively to ensure best of the service to
their clients. They also make huge capital investment to procure latest and
most advanced hardware and software to perform the outsourced operation.
Hence, companies can get best of the service and also avoid hassles and
investments by outsourcing services.
Advantages of BPO Services in India
BPO Service Industry is doing exceptionally well in India because of the
following advantages:
- India has a vast pool of talented, highly qualified English knowing
skilled professionals who work on a much lower payroll.
- BPO Service Providers in India invest on hi-tech hardware and
software to deliver best of the service. They follow stringent quality
checks to ensure error free and exceptional service.
- Government of India is encouraging BPO Industry in India by providing
necessary infrastructure and logistical support.
- BPO Industry in India is highly developed and capable of delivering
numerous types of BPO Services in exceptional quality.
