Call
center careers have already become one of the top priority jobs among the
youth of India. Majority of educated youth now want to join
BPO services. In such a condition, the
call centers receive hundreds of resumes to go through. If you are the lucky
one, then only you get an interview call from the call cemters you have
applied to. However, you are lucky or not, most of the times, depends upon
your resume. If you have written the right information at the right place
and in the right manner in your call center resume then only you will get a
call from the company. Here are certain tips for writing resume for call
center jobs. Read them and make a resume that will fetch you your dream job-
the call center job.
Choose the Right Resume Format
There are three basic format of
resumes for call centers. Select the one that highlights your professional
experiences or skills or educational qualifications- whatever can fetch you
the job.
- Choose the Chronological Resume if you have had enough of
professional experience. List your professional experience
chronologically, with the most recent position listed first. Emphasize
the areas of your expertise in customer
service, CRM, Help desk
solutions, or telemarketing/ telesales. Mention all areas of
training and experience whether as a representative or in
call center management.
- Choose Functional Resume if you don't have a very long work
history, have gaps, changing fields or just out of college. Emphasize
your skills and any relevant experience that can help in performing call
center jobs. Mention educational experiences. In such types of resumes,
employment history is not written at all or is mentioned as a brief
summary at the beginning of the resume.
- Choose the combined format of chronological and functional
resume if you have both- experience as well as skills. This is basically
a functional resume followed by a short chronological employment
history.
- Before writing an impressive resume see some resume samples by
searching the net or the resumes of your friends who are successful call
center employees.
Tips for Electronic Web Resumes
Many call centers search for
resumes on job databanks. It is therefore necessary for the aspiring job
candidates to prepare a web resume too. Use keywords that can lead the
employers find your resume in such web based searches.
- f call centers are searching for management professional with
customer service experience, your resume must contain such keywords as
manager, managers, and management.
- If you want to join a particular type of call center like
CRM call center or
Tele marketing call center,
use terms such as CRM, Telesales or Help Desk, in your resume.
- Use common fonts like Arial and Times New Roman to make e-resumes.
Font size should be between 10-14.
- Don't make any grammatical or spelling mistakes. Your resume will be
rejected at the first instance on grounds of lack of attention.
- Resume should be brief and concise. Don't write large paragraphs.
Make one page resume. At the most, it should have 2 pages if you have
extensive relevant work experience. Never print on the backside of the
paper.
Call center resumes are only slightly different from the general
resumes as you have to justify your skills and experience of convincing
people as well as of your marketing skills (if going for telemarketing)
combined with virtue of patience (as you have to deal with angry customers
too) and eye for detail. Remember, your resume is your marketing brochure.
Prepare it with caution and get your sample resume checked by your well
wishers for getting that call center job of your dreams.
