Predictive-dialer is a computer based dialogic predictive
dialing system that handles inbound and outbound phone calls for small to
large call centers. It brings about cost savings, improved control,
maximized productivity and efficient use of resources.
The Understanding
The system
automatically dials the telephone for telemarketers and connects
only the live voice contacts. It does this by
listening and filtering
out the answering machines, busy signals, operator intercepts and other
types of non-functional calls. Telemarketers no longer waste time dialing
numbers or listening to no answers - all they do is talk to prospects. A
complex mathematical formula (predictive algorithm) is used that
predicts when each telemarketer becomes available, allowing the
telemarketers to flow seamlessly from one call to the next. Calls are either
initiated by the phone system or accepted from the outside and
distributed
in an intelligent fashion to service agents using ACD systems. The
process thus,
improves the telemarketing production as it doubles
the amount of contacts telemarketers make per day.
Functioning
A predictive-dialer performs all
telephone line switching, dialing and call progress function inside
electronic hardware designed specifically for predictive dialing. This
allows
custom tailor functions for maximum performance to increase
call center productivity. It is a feature where outbound calls from a user
selected list are
automatically initiated and answered calls are
passed to available service agents. The predictive dialing algorithm
determines the average time taken to get a
live answer and the
average length of each conversation.
The Predictive Dialer are extensively used for:
- Outbound telemarketing
- Debt collection
- Market research
- Customer service
- Follow-ups
Features of Predictive Dialing
- Preview, Progressive, Predictive Dialer Software
- Comprehensive List Manager with Data Import
- Automatic Call Distribution (ACD systems) with ANI and DNIS
recognition
- Interactive Voice Response (IVR systems)
- Voice Recording System
- Comprehensive Supervisor Command and Control System
- Agent Monitoring and Control
- Remote Agent (work at home employees)
- Fully integrated with our CRM application TELEMATION
- Softphone integration to CTI enable your existing applications
- Report and graphical presentation of historical phone data
