Customer Relationship Management (CRM) solutions facilitate
firms to create the customer relationship needed to uncover new business
opportunities and enhance client service.
Core Competencies
The solutions are designed to provide the
knowledge needed to develop
effective customer strategies and
maximize customer
profitability . CRM solutions deliver the
robust functionality
needed to achieve maximum return on customer relationships. Giving accurate
and
timely information is of extreme significance to call center
operations. CRM solutions are ideally suited for call centers. These
solutions have increased the productivity of CSRs while providing a
reliable presentation of their
critical product and customer
information .
The CRM software has the power and flexibility to manage virtually any call
center operation, no matter how large or small. Starting with
database
and development tools , the software contains a CRM application
including
telephony and web integration and a complete call center
phone system.
Advantages of CRM Solutions
- Customer Service and Care
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Remote agent support
- Customization and integration
- Literature fulfillment
- Development toolkit
- Follow-up date call backs
- Multiple blended campaigns
- Online Surveys
- Call history
- Contact management
- System and agent monitoring
- Data import/export
- Appointment scheduling
- Help Desk Applications
