The success of the Outbound Call Centres depends on the
extensive experience, technological solutions, quality assurance programs
and commitment to customer service excellence that further ensures maximum
results from the direct marketing efforts.
The Approach
The integrated call management systems in the
outbound call centre facilities use,
systematic calls to consumers and
transfer successful
connections to a designated marketing representative (MR) who is
dedicated and has been trained for the specific client application. As a
call is presented to the MR, the consumer's name, address, and other
available information are simultaneously presented on the MR's workstation
along with a
client's customized script.
The outbound clients benefit from the
rigorous adherence to highly
cost-effective,
results-based production and management processes.
The key to success is the thorough understanding of the business. Having
understood the differences between business-to-consumer and
business-to-business telemarketing, the outbound call centers use
experienced management to focus on the
unique requirements of each
client and their
targeted market - from recruiting to hiring,
training and production.
The qualified personnel employed in the outbound call centres excel in
highly
attentive outbound call center service environment. The well developed
and
thorough procedures ensure that the individuals on are prepared
and accountable for the success of programs.
Services of Outbound Call Centres:
- Market Intelligence
- Database Selling
- Direct Mail Follow-up
- Lead Generation \ Qualification \ Management
- Seminar Population
- Product Promotion
- Debt Collection
- Information and Literature Fulfillment
- Appointment Scheduling
- Decision Maker Contacts
- Up Sell/Cross Sell Campaigns
- Surveys
- Customer Satisfaction
